Refund policy

📦 Return & Replacement Policy

We do not offer refunds. Eligible complaints will be resolved through product replacement only.

Mandatory Unboxing Video

To claim a replacement for a damaged, defective, missing, or incorrect product, a complete unboxing video is mandatory.

The video must:

• Start before opening the parcel and clearly show the sealed package.

• Clearly show the shipping label/order details.

• Show the entire unboxing process and the product received.

• Be recorded continuously without any pause, cut, edit, or interruption.

⚠️ Important: Complaints without a complete and continuous unboxing video will not be accepted.

Replacement Only — No Refund

If your complaint is verified and approved, we will provide a replacement product. No monetary refund will be issued.

Replacement is subject to verification of the unboxing video and eligibility under our replacement policy.